Effective Date: August 31 2023
This policy outlines the procedure for users to request the deletion of their accounts on the Carpe Diem application ("the App"). We value your privacy and aim to provide a straightforward and transparent process for account deletion requests.
Users who wish to delete their accounts from the Carpe Diem App can do so by following the steps outlined below: Sending an Email: Users are required to send an email to useraccountdeletion@carpe-diem.app from the email address associated with their Carpe Diem account. The subject line of the email should be "Account Deletion Request." Account Verification: For security purposes and to prevent unauthorized account deletion requests, our team will review the account deletion email request. We may ask for additional verification information to confirm the identity of the requester. Confirmation Email: Once the account deletion request is approved and verified, a confirmation email will be sent to the user. This email will contain information about the scheduled account deletion and any associated actions, such as data removal and access revocation. Account Deletion: After receiving the confirmation email, the user's account data will be queued for deletion. The account and associated data will be permanently removed from our systems within 10 business days. Please note that certain data retention obligations might apply as per applicable laws and regulations.
Account deletion is an irreversible process. Once an account is deleted, all data associated with that account will be permanently removed and cannot be recovered. Users are responsible for ensuring that they have retrieved any important data, content, or information from their account before requesting deletion, as recovery after deletion will not be possible. Please ensure that the email sent to useraccountdeletion@carpe-diem.app is from the email address associated with your Carpe Diem account. This will help us in the verification process. Users who have pending subscriptions, outstanding payments, or ongoing transactions should settle these matters before initiating the account deletion process.
If you have any questions, concerns, or require assistance regarding the account deletion process, please don't hesitate to contact our support team at contact@carpe-diem.app.
Carpe Diem reserves the right to modify or update this Account Deletion Request Policy at any time. Users will be notified of any changes through their registered email addresses or via a notice on our website. By using the Carpe Diem App and requesting account deletion, users acknowledge that they have read, understood, and agreed to the terms outlined in this policy.